The sample is your last chance to catch a problem before it becomes a container full of it. A disciplined approval process turns the sample into a contract the factory must match.
What to test on the sample
- Motor function and noise through full head and foot travel.
- Frame stability and any noise or wobble at full articulation.
- Fit, finish, upholstery, and stitching.
- Remote and control operation, including presets where applicable.
- Packaging — does the sample survive a real shipment?
Document everything
- Record measurements, features, and any deviations.
- Photograph the sample from every angle.
- List corrections and get written confirmation they will be applied.
- Keep the approved sample as the golden reference for all future orders.
How KCAI approaches this
KCAI runs a defined sample-approval step before production, with refundable sample fees and about a 15-day sample lead time. The approved sample becomes the reference for the production run.
Frequently asked questions
Is the sample fee refundable?+
In most programs yes — ask for the refund policy up front. Sample fees are commonly credited against the production order.
How long does a sample take?+
Typically about two weeks, longer for heavy customization. Confirm the sample lead time before you commit.